Delete your account

Udo's Bar & Restaurant · Udo's app

You can delete your member account at any time. Because the account is shared, deleting it removes it for both Udo's Bar & Restaurant and Smoky Club & Lounge.

Option 1: in the app (immediate)

Open the Udo's app and log in.
Go to Profile.
Tap Delete account and confirm with Delete for good.

Option 2: by e-mail

Send an e-mail to [email protected] with the subject “Delete my account” from the e-mail address of your account (or tell us your username and mobile number). We delete the account within 7 days and confirm it by e-mail.

What is deleted

your name, date of birth, username, password, e-mail address and mobile number,
your profile photo and optional profile details,
your member card, points, tier and unused rewards (they expire and cannot be restored),
the link between you and your past orders, reservations and requests.

What is kept

Sales and payment records (what was sold, when and for how much) must be kept for tax and accounting reasons. They are kept without your name or contact details for as long as the law requires, and are then deleted.